Support

Welcome to the Generate Support page! Here, you can find various channels to get assistance with using Generate, troubleshooting issues, and connecting with experts for guidance.

Support Channels

1. Discord Community

Connect with the Generate user community, including developers, state representatives, and stakeholders. Use Discord to:

• Ask technical questions.

• Share ideas and strategies.

• Stay updated on Generate releases and events.

How to Join

• Request an invitation by emailing your assigned TA provider.

• If your IT department restricts access, CIID can provide a written justification for whitelisting.

2. Email Support

For personalized assistance, you can reach out to the CIID team via email:

• 📧 [e-mail]

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3. CEDS Support

For questions related to the CEDS Data Warehouse or aligning your data with the CEDS standard:

• Visit the CEDS Support Page.

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4. IDEA SPP/APR Indicators Support

For help with IDEA State Performance Plan (SPP) or Annual Performance Report (APR) Indicators, including data submission processes:

• Access the OSEP Community Support Page.

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5. EDFacts Support

For guidance on EDFacts file submissions, data quality, and troubleshooting:

• Contact the EDFacts team through your state’s EDFacts Coordinator or consult your assigned TA provider for additional resources.